Service Agreement

This Service Agreement explains the basic terms that apply when you request technology support or security-related services from Butler Security Solutions. Submitting a request does not guarantee service availability or create a final project scope until both parties agree on next steps.

Services

Butler Security Solutions may provide Wi-Fi, networking, smart home, security camera, home office, small business IT, and technology consultation services. The exact scope, timing, materials, and cost will be discussed before work begins.

Customer Responsibilities

Customers are responsible for providing accurate request details, safe access to the work area, authorized access to devices, networks, accounts, and equipment, and any required permissions from property owners or business stakeholders.

Estimates and Payment

Any initial estimate is based on information available at the time and may change if conditions, equipment, wiring, access, or project scope differ from what was described. Payment terms will be confirmed before paid work begins.

Third-Party Products and Services

Some projects may involve internet providers, device manufacturers, software platforms, cloud services, or other third parties. Butler Security Solutions is not responsible for outages, policy changes, subscription fees, product defects, or limitations controlled by those third parties.

Security and Data

Butler Security Solutions uses reasonable care when handling customer systems and information. No technology configuration can guarantee perfect security, uninterrupted service, or protection from every threat.

Limitations

Services are provided with practical care and professional judgment. Butler Security Solutions is not liable for indirect, incidental, or consequential damages, including lost profits, lost data, or service interruptions, to the fullest extent permitted by law.

Contact

Questions about this agreement can be sent to hello@butlersecuritysolutions.com.